Sangam InfoAnalytics — GSTfy & PrivoBooks Effective date: 5 June 2026 · Last updated: 5 June 2026
We're a small, responsive team and we genuinely help our users get set up and unblocked. Here's how to reach us and what to expect.
How to reach us
- Email: sangam.infoanalytics@gmail.com
- Phone: +91 84900 02023
- Hours: Monday–Saturday, 10:00 AM – 7:00 PM IST
- Office: Alpha One Complex, Junagadh, Gujarat, India
We usually reply within a few working hours, and aim to respond to every request within one working day.
What support covers
For licensed users (and during your free trial), we help with:
- Installation and first-time setup
- Licence activation, and moving your licence to a new computer
- Guidance on using features (GST return preparation and reconciliation in GSTfy; statement parsing, accounting, and reports in PrivoBooks)
- Bug fixes and software updates within your update period
- Backup and restore questions
What to include when reporting an issue
To help us resolve things quickly, please share:
- The product and version (GSTfy or PrivoBooks)
- Your machine code (for licence/activation issues)
- A short description of the problem and the steps that led to it
- Any on-screen error message, and the
error_log.txtfile from the app folder if available
What support does not cover
- Accounting, tax, or legal advice — the Software is a tool; you remain responsible for verifying all returns, statements, and reports (see License Terms, Section 6)
- Issues caused by third-party software, hardware faults, or operating-system problems outside the Software
- Recovery of data that was not backed up using the built-in backup feature
Updates
Your licence includes one year of updates from purchase. We'll let you know when updates are available and how to install them.
For licence and billing questions, see our License Terms and Refund Policy.